Information and Policies
Access essential information about our Policies, Guidelines, and Terms of Service. Our transparent documentation ensures you fully understand your rights and responsibilities, providing clarity and confidence while engaging with our platform.
The Checkatrade Standard
Before we give them our seal of approval, every single one must pass up to 12 checks and commit to upholding The Checkatrade Standard. You can find more details about those checks and the Standard itself here. Read The Checkatrade Standard (PDF)
Deactivation and Sanctions Policy
This policy sets out our expectations, and the reasons why and when a tradesperson may be sanctioned and removed from our platform. View our Deactivation and Sanctions Policy
Platform Terms of Use
These terms of use cover the basis on which Checkatrade offers its platform to Tradespeople and Consumers - acting as an intermediary in matching customers to opportunities for home improvement and other complimentary services. View our Platform Terms of Use
The Checkatrade Guarantee
Terms and Conditions apply to our free 12-month guarantee - you can find those details here. The Checkatrade Guarantee Terms and Conditions
Complaints
We take great pride in the products and services we offer, however, we understand that sometimes issues arise, and we’re here to help if they do - you can find details of our complaints process below. How to make a Complaint
Reviews Policy
Our guides for leaving and replying to reviews can be found in the below links for Consumers and Tradespeople.
Acceptable Use Policy
This policy sets out our general community standards that apply when you use our Platform, upload content and communicate with others. Read the Acceptable Use Policy
Master and Product Terms and Conditions
The Terms and Conditions for all our Tradespeople - including all of our products - are easily available and accessible in one place. Read the Terms and Conditions here
Privacy Notices
In our Privacy Notices we provide information on the personal information we collect, how we use it, how long we keep data, and how Consumers and Tradespeople can exercise their rights.
Cookie Policy
The Checkatrade Platform uses certain cookies and other similar technologies which are necessary for platform to function correctly, and you can find details of those below. View our Cookie Policy